Refund policy

Return and Refund Policy

Thank you for shopping at Scooter Elevate. We are committed to ensuring your satisfaction.

Return Policy

If you are not satisfied with your purchase, you may return the item within 30 days of receipt. To be eligible for a return, the scooter must be in its original condition and packaging, include all accessories and documentation, and be accompanied by a receipt or proof of purchase. Returns that do not meet these criteria may be subject to a restocking fee.

Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.

Exchanges

We replace items if they are defective or damaged. If you need an exchange for the same item, contact support@scooterelevate.com.

Return Shipping

You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted.

Contact Us

Questions may be sent to support@scooterelevate.com during support hours, Monday through Friday, 9 AM to 5 PM EST.